Galaxy Guitar Products USA Policies

GALAXY GUITAR PRODUCTS USA
Policies:

For 28 years Galaxy Guitar Products USA has delivered a commitment to excellence in service & products offered to our customers. We are a company run by musicians serving musicians worldwide. Whether you're playing a local gig or on the road touring & need Guitars or Finger Protectors shipped to your hotel or venue, Galaxy meets the demands of serious musicians.

All Sales Verified By Returned Authorization via Email:
For the protection of our customers, Galaxy will always confirm your order with you via Authorization email making sure it is Correct. Please respond to our Authorization email asap to avoid delays on your order. You may enter special requirements in the comment box on the bottom of the Galaxy order page once you enter your order. We do not ship to Post Office boxes. Shipments must go to the same address as the credit card billing address. We do not ship to 2nd or 3rd party addresses or individuals. We do not process orders where different name other then the credit card holder is used. For Galaxy FT-1, FT-1 XL & FT-2 orders- The Purpose of the Authorization & Agreement is to confirm you have reviewed & understand the Non Returnable All Sales Are Final terms on Finger Protectors & Finger Extensions & you re-measured your finger for a proper fit. Due to the Sanitary nature of these products worn on the finger, risk of infection from bodily fluids such as sweat or unhealed wounds & Covid-19 Precautions all sales are final there are no returns, no refunds. We do not handle or re-sell used finger protectors. The customer must confirm & agree to the non returnable all sales final terms & confirm their own finger measurement by returning the completed bold print section of the order confirmation with required completed fields via email before the order is processed. Please note: We offer professional help to assist customers with sizing for Finger Protectors & Extension Custom Orders. Final Size Choice is yours. We are not responsible for mis-measured size or product choices. Galaxy will assist Customers by providing a professional sizing recommendation to help based on Customers provided photos. Galaxy does not choose your Finger Protector or Extension. Galaxy reserves the right to decline an order. We gladly offer refunds or exchanges on every guitar we sell. Details below. If your order is not confirmed within 24 hours it is automatically deleted by our order verification systems to protect Customer privacy & credit card data. Galaxy Guitar Products USA reserves the right refuse any order or make updates, changes in materials, photos, processes, online verbiage without notice.

Warranty, 10 Year Technical Support, Free Guitar Parts Replacement:
Every Galaxy Guitar is backed by our 90 day Ltd warranty plus a 10 year technical support commitment. Full instrument repair details & Galaxy authorized repair service center information are covered in your warranty. Galaxy 10 Year technical support commitment: If you need to speak with a real Guitar Tech, ask questions or something needs to be replaced on your Galaxy Guitar excluding an electrical or wood part, Galaxy at its option will replace the part free for you, providing the part was defective & we can get the exact part. Normal wear & tear or abuse is not covered under this 10 year tech support agreement. Our customer commitment includes- we will ship your part to you free Worldwide. This commitment to excellence in service is provided to the original purchaser of the Galaxy Instrument For 10 years. A copy of your original receipt is required. Specific warranty information is provided with your guitar. Galaxy FT-1, FT-1 XL & FT-2 Finger Protectors are not covered under this warranty. Due to the sanitary nature of the FT-1, FT-1 XL Finger Protectors & FT-2 Finger Extension worn on the finger there are no returns all sales are final as indicated before your order is confirmed & processed & you have agreed to the terms via returned completed Authorization. Galaxy reserves all rights to refuse an order. Galaxy reserves all rights to change materials & specifications. Galaxy will always display accurate photos & data on our website of the item you are purchasing.

Returns & Exchanges:
If you are not completely satisfied with your Guitar purchase, you may return it with the original packaging, all tags attached & packaging materials in new condition for a prompt and courteous exchange or refund within 15 days of the original purchase delivery date of your instrument. A $75 charge is retained to partially cover our domestic shipping costs. A higher amount is retained for International returns. Customer must notify our Client Support Help Desk by email first at support@galaxyguitar.com for a return authorization number. Returns without an authorization number will not be accepted. The return authorization number must be included on your shipping packing list for acceptance at our facility. For All Finger Protectors & Finger Extension orders: Due to sanitary nature worn on the finger where these items come in contact with sweat or unhealed surgeries after a possible medical procedure & Covid- 19 Precautions- there are no returns on Galaxy FT-1, FT-1 XL & FT-2 Finger Protectors & Extensions. Any International FT-1, FT-1 XL or FT-2 shipment returned to us & re-shipped back to you due to the carrier unable to reach you are subject to a second $33.00 International Shipping, U.S.Customs paper work preparation charge. Buyer Pays For Return Shipping. No Returns will be accepted after 30 days of delivery.

Refunds:
Refunds will gladly be issued within 3 business days of receipt of your returned instrument in good order. Via same credit card payment method used on the original purchase minus a $75.00 shipping cost within 3 business days after the return is received in good order. Buyer Pays For Return Shipping. Customer is responsible for return shipping charges & must insure the instrument for the full purchase value paid. Customer must notify our Client Support Help Desk by email first at support@galaxyguitar.com for a return authorization number. Returns sent collect or without an authorization number from Galaxy Guitar Products USA will not be accepted. Returns not accompanied by a copy of the original receipt & all original packing materials in new condition will receive a merchandise credit or exchange that is equal to the original purchase price of the instrument. All sales are final on Galaxy FT-1, FT-1 XL & FT-2 Finger Protectors. No Returns Will Be Accepted nor refunds issued 30 Days after the delivery date to Customer.

Optional Over Night VIP Shipping Services:
Galaxy Guitar Products USA offers special overnight shipping services via FedEx. Galaxy Finger Protectors can be shipped overnight within the USA for an additional $150.00 USD. We offer 2nd Business Day Air Express Shipping for $50.00. Galaxy Guitars can be shipped over night in the USA for an additional $300.00 Air Freight charge. Overnight shipments require a signature to make sure you receive your item as promised. Customer is responsible to make sure someone at your destination can sign for your item rather then it being left outside at the front door. International customers can inquire via our Contact Us Form tab for shipping rates to your country from our Help Desk. Galaxy Guitar Products is not responsible for Weather, Mechanical, Customs delays. No refunds are given on your chosen shipping preference.

Shipping & Payment Options:
Galaxy ships all Guitars, Galaxy FT-1, FT-1 XL & FT-2 Finger Protector's free within the USA. Due to International export paper work prep, International credit card processing fee's & Shipping rates charged by providers, there are shipping charges to ship outside The United States. For Intl Galaxy FT-1 & FT-2 shipments allow for $33.00 USD additional for International Air freight standard service for Guitars, add $175.00 USD. We pay double what we charge, we split the cost with You our customers. Please note: We do not ship to PO Boxes or 2nd or 3rd parties unless you use our Direct Bank Deposit option. If you choose to wire money to our bank they charge us $17.00 additional for that service the charge is added to your order. Galaxy Guitar Products will always issue you a tracking number & real time delivery updates available through carriers tracking links. Please make arrangements to have someone at your location accept your shipment if you will not be available. We are not responsible for stolen orders once a delivery confirmation to your address has been made by the carrier. When using a credit card to purchase Your Ship-to address must match the credit card billing address. For protection of our credit card Customers we verify every order.

Carrier Damage:
Your Guitar is professionally packed by our shipping department. A photo of your Guitar & the final packaging is taken prior to carrier pickup. If your guitar arrives damaged, notify the carrier at once. Shipping damage is covered by carrier insurance not by Galaxy Guitar Products USA. Your new Guitar was fully insured by Galaxy at the time of shipping. Damaged claims are to be made to the carrier at the time of delivery & in writing. We strongly suggest you take photos of the damage & email them to the carrier insurance department to start your claim. After you have contacted the carrier, Galaxy will also contact them to insure all proper data is supplied to resolve the claim ASAP. We will work on your behalf to make sure a claim is handled.

International Customers Please Note: International Shipping rate continue to rise. We have not raised our International Shipping Rate in over 5 years. We pay over $55.00 USD for every Intl Shipment. For Guitars It is over $170.00 USD. We continue to work with FedEx to keep shipping rate$ within reasonable limits for our Customers. We work with them to get your Guitar & Finger protector to you fast as possible, We pay additional charges for U.S. Customs Paper Work Preperation, Intl Payment Processing Fee's. FedEx helps clear Intl Shipments through Customs. There may be additional Customs charges your country charges on arrival not covered by Galaxy. We pay more than $80.00 USD for each Intl Shipment. We calculate your Intl rate & let you know before we process your order. Your rate will be on your Authorization email we send you. We do not charge your card until you return an Order Authorization.

International Customs Charges:
Galaxy ships worldwide. We ship our Galaxy FT-1, FT-1 XL & FT-2 Finger Protectors International via FedEx First Class International Service for $33.00 USD which also covers us filling out U.S. export Customs paper work for your shipment. Galaxy ships our Guitars International via FedEx. International shipments are shipped air & must clear Customs in your country. There may be Customs import charges & delays in your country that are not controlled or covered by Galaxy. We are not notified of what Your country Customs charges may be prior to your order being shipped or we would let you know. We do send you a shipping confirmation with a Intl tracking number. We track your shipment 24/7. We also arrange to have FedEx keep you updated via email from shipment to arrival. FedEx helps clear Your Order For You Through Customs. Any International FT-1. FT-1 XL or FT-2 shipment returned to us & reshipped back to you due to the carrier unable to reach you are subject to a $33.00 International Shipping, U.S.Customs paper work preparation charge.

Questions?
We are always here to help you. If you have a question, use our contact us form for fast response time. Please provide your complete name, country, product of interest, color choice, email address. Due to the high volume of daily inquires from customers, we will do our best to respond to your question via email within 7 hours or less. We appreciate your business and look forward to serving your specific musical requirements. Galaxy, where every customer is our only customer & receives VIP Gold Service. For Business Inquiries, Sales or Technical Product Questions fill out our Contact Us form. For exisitng Customers email our Client Service's Help Desk. Our International Tel: 702-476-9031. Dealer Inquiries Welcome.