Galaxy Guitar Products

21 Years Of Excellence
Serving Musicians Worldwide.

Galaxy Guitar Products


GALAXY GUITAR PRODUCTS USA
Policies:




For 21 years Galaxy Guitar Products USA has delivered a commitment to excellence in service & products offered to our customers. We are a company run by musicians serving musicians worldwide. Whether you're playing a local gig or on the road touring & need Guitars or Finger Protectors shipped to your hotel or venue, Galaxy meets the demands of serious musicians.




All Sales Verified By Returned Authorization via Email:
For the protection of our customers, Galaxy will always confirm your order with you via Authorization email making sure it is Correct. Please respond to our Authorization email asap to avoid delays on your order. You may enter special requirements in the comment box on the bottom of the Galaxy order page once you enter your order. We do not ship to Post Office boxes. Shipments must go to the same address as the credit card billing address. We do not ship to 2nd or 3rd party addresses or individuals. We do not process orders where different name other then the credit card holder is used. For Galaxy FT-1 & FT-2 orders, the customer must confirm & agree to the non returnable, all sales final terms & confirm their own finger measurement by returning the completed bold print section of the order confirmation with required completed fields via email before the order is processed. No Refunds On Finger Protectors Or Extensions. Please be advised we do try to help every customer with sizing, the ultimate size choice is always yours. We are not responsible for mis-measured size choices. Galaxy will assist Customers by providing a professional sizing recommendation to help based on Customers provided photos. Galaxy does not choose your Finger Protector or Extension size. Galaxy reserves the right to decline an order. If your order is not confirmed within 24 hours it is automatically deleted by our order verification systems to protect Customer privacy & credit card data.




Warranty, 10 Year Technical Support, Free Guitar Parts Replacement:
Every Galaxy Guitar is backed by our 90 day Ltd warranty plus a 10 year technical support commitment. Full instrument repair details & Galaxy authorized repair service center information are covered in your warranty. Galaxy 10 Year technical support commitment: If you need to speak with a real Guitar Tech, ask questions or something needs to be replaced on your Galaxy Guitar excluding an electrical or wood part, Galaxy at its option will replace the part free for you, providing the part was defective & we can get the exact part. Normal wear & tear or abuse is not covered under this 10 year tech support agreement. Our customer commitment includes- we will ship your part to you free Worldwide. This commitment to excellence in service is provided to the original purchaser of the Galaxy Instrument For 10 years. A copy of your original receipt is required. Specific warranty information is provided with your guitar. Galaxy FT-1 & FT-2 Finger Protectors are not covered under this warranty. FT-1 & FT-2 Custom made orders come with a 1 year Refurbishment Guarantee. Due to the sanitary nature of the FT-1 & FT-2 worn on the finger, no returns all sales are final as indicated before your order is confirmed & terms are agreed to. Galaxy offers refurbishment services on used FT-1 & FT-2 for $77.00. Galaxy reserves all rights to refuse an order. Galaxy reserves all rights to change materials & specifications without notice. Galaxy will always display accurate photos & data on our website of the item you are purchasing.




Returns & Exchanges:
If you are not completely satisfied with your Guitar purchase, you may return it with the original packaging, all tags attached & packaging materials in new condition for a prompt and courteous exchange within 10 days of the original purchase or date you received the instrument. A $75 charge is retained to cover our domestic shipping costs. A higher amount is retained for International returns. Customer must notify our Client Support Help Desk by email first at support@galaxyguitar.com for a return authorization number. Returns without an authorization number will not be accepted. The return authorization number must be included on your shipping packing list for acceptance at our facility. Due to sanitary nature worn on the finger after a possible medical procedure- No returns on Galaxy FT-1 & FT-2 Finger Protectors. Any International FT-1/FT-2 shipment returned to us & re-shipped back to you due to the carrier unable to reach you are subject to a $23.00 International Shipping, U.S.Customs paper work preparation charge.




Refunds:
Refunds will gladly be issued within 10 days of receipt of your instrument date to the original purchaser via the same payment method used on the original purchase minus a $75.00 shipping cost within 3 business days after the return is received in good order. Customer is responsible for return shipping charges & must insure the instrument for the full purchase value paid. Customer must notify our Client Support Help Desk by email first at support@galaxyguitar.com for a return authorization number. Returns sent collect or without an authorization number from Galaxy Guitar Products USA will not be accepted. Returns not accompanied by a copy of the original receipt & all original packing materials in new condition will receive a merchandise credit or exchange that is equal to the original purchase price of the instrument. All sales final on Galaxy FT-1 & FT-2 Finger Protectors.




Optional Over Night VIP Shipping Services:
Galaxy Guitar Products USA offers special over night shipping services via FedEx & USPS. Galaxy FT-1 Finger Protectors can be shipped over night within the USA for an additional $37.00 USD. Galaxy Guitars can be shipped over night in the USA for an additional $300.00 Air Freight charge. Overnight shipments require a signature to make sure you receive your item as promised. Customer is responsible to make sure someone at your destination can sign for your item rather then it being left outside at the front door. International customers can inquire via email at sales@galaxyguitar.com or click the contact us tab for shipping rates to your country.




Shipping & Payment Options:
Galaxy currently is shipping all Galaxy Guitars, Galaxy FT-1 & FT-2 Finger Protector's free within the USA. Due to International export paper work prep, International credit card processing fee's & Shipping rates charged by providers, there are shipping charges to ship outside The United States. For Intl Galaxy FT-1 & FT-2 shipments add $20.00 USD. For International Air freight standard service for Guitars, add $100.00 USD. Please note: We do not ship to PO Boxes, 2nd or 3rd parties unless you use our Direct Bank Deposit option. Galaxy Guitar Products will always issue you a tracking number & real time delivery updates available through carriers tracking links. Please make arrangements to have someone at your location accept your shipment if you will not be available, we are not responsible for stolen orders once a delivery confirmation to your address has been made by the carrier. When using a credit card to purchase, Your Ship-to address must match the credit card billing address. For protection of our credit card Customer's, we verify every order.




Carrier Damage:
Your Guitar is professionally packed by our shipping department. A photo of your Guitar & the final packaging is taken prior to carrier pickup. If your guitar arrives damaged, notify the carrier at once. Shipping damage is covered by carrier insurance not by Galaxy Guitar Products USA. Your new Guitar was fully insured by Galaxy at the time of shipping. Damaged claims are to be made to the carrier at the time of delivery & in writing. We strongly suggest you take photos of the damage & email them to the carrier insurance department to start your claim. After you have contacted the carrier, Galaxy will also contact them to insure all proper data is supplied to resolve the claim ASAP. We will work on your behalf to make sure a claim is handled.




International Customs Charges:
Galaxy ships worldwide. We ship our Galaxy FT-1 & FT-2 Finger Protectors International via United States First Class International Service for $20.00 USD which also covers us filling out U.S. Customs paper work for your shipment. Galaxy ships our Guitars International via FedEx. International shipments are shipped air & must clear customs in your country. There may be Customs charges & delays in your country that are not covered by Galaxy. We do send you a shipping confirmation with a Intl tracking number. Any International FT-1/FT-2 shipment returned to us & reshipped back to you due to the carrier unable to reach you are subject to a $23.00 International Shipping, U.S.Customs paper work preparation charge.




Questions?
We are always here to help you. If you have a question, use our contact us form for fast response time. Please provide your complete name, country, product of interest, color choice, email address. Due to the high volume of daily inquires from customers, we will do our best to respond to your question via email within 7 hours or less. We appreciate your business and look forward to serving your specific musical requirements. Galaxy, where every customer is our only customer & receives VIP service. Dealer Inquires welcome. For Business Inquiries: email us: admin@galaxyguitar.com Dealer Inquiries- International Tel: 702-363-5465.






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